REFUND AND RETURNS POLICY

Thank you for choosing Fieldini LLC! We hope you are satisfied with your purchase of pet supplies. If you are not satisfied with the product, we offer a simple money-back and return policy. Please read the following terms carefully to understand the details of our policy.

1. Money-back and Return Policy

7-Day Money-Back Guarantee: If you are not satisfied with the product within 7 days of receiving it, you can request a refund. We will process your refund for unused and undamaged products upon your request.

2. Return Conditions

To ensure compliance with our money-back policy, returned products must meet the following conditions:

Unused: The product is unused, and the packaging and labels are intact.

Original Condition: The product must be in its original condition, without damage or wear.

Intact Packaging: All accessories, instructions, and original packaging must be returned together.

3. Return Process

To request a return, please follow these steps:

Contact Customer Service: Please contact our customer service team within 7 days of receiving the product via email at carissa@fieldini.cc, providing us with your refund request and order number.

Obtain Return Authorization: We will provide a Return Authorization (RMA) number and return address upon receiving your request.

Packaging Returns: Please pack the product securely to ensure it is not damaged during the return process. Please indicate the Return Authorization number on the package.

Returning the Product: Return the package to the designated address. Return shipping costs are borne by the customer. We recommend using a tracking service to confirm the package's return.

4. Refund Processing

We will process the refund as soon as possible after receiving the returned item and confirming that it meets the refund criteria. Typically, the refund will be returned to your account via the original payment method within 7 business days.

5. Exceptions

The following situations are not eligible for a refund:

Items with obvious signs of use may not qualify for a refund.

Items beyond the return period.

6. Contact Us

If you have any questions about our refund and return policy, please feel free to contact us at:

Email: carissa@fieldini.cc

Phone: (945) 381-8414

Address: 3000 N Stemmons Fwy Apt 1448, Lewisville, TX 75077

Thank you for choosing Fieldini LLC. We are committed to providing you and your pet with superior products and services!